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Refund Policy
At The Maggenary, each item is thoughtfully made with care. Due to the custom, handmade, or experimental nature of many of our 3D-printed and DIY products, we do not offer general returns or exchanges. However, if your item arrives damaged or defective, we’ll work with you to make it right
Damaged or Defective Items...
If your order arrives damaged, broken, incomplete, or otherwise defective, you must notify us within 7 days of delivery by contacting: themaggenary@gmail.com.
To process your claim, we require:
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A brief description of the issue
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At least one clear photo or a short video showing the defect or problem
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Your order number or proof of purchase
Once your request is reviewed and approved, we will offer one of the following at our discretion:
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A replacement item
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A partial refund
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A full refund (in some cases)
Items Not Eligible for Return or Refund...
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Custom or personalized items
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DIY kits that have been used, altered, or partially assembled
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Items damaged due to misuse, neglect, or modification
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Clearance or final sale items
Shipping Costs...
Unless the return is due to our error (e.g., a defective or incorrect item), shipping fees are non-refundable. Customers are responsible for return shipping if requested by us during the resolution process.
Contact Us...
To begin a return inquiry or request support, email:
Include your name, order number, and photo/video evidence so we can assist you promptly.